Features

How to Guide for our Platform

Auto Attendant (IVR or Digital Receptionist)
Auto Attendant is your virtual receptionist or IVR, that can greet all inbound calls and direct the caller to the department they requirer. Example: “Welco...
Fri, 10 Apr, 2020 at 2:55 PM
BLF Setup and Presence
Busy Lamp Field (BLF) is supported on some (but not all) VOIP phones and tells you whether another line or extension within your account and group is busy o...
Fri, 10 Apr, 2020 at 2:45 PM
Call Parking
Kiwi VoIP Call parking allows a person to put a call on hold at one phone and then retrieve the call from another phone. You can use the feature to tran...
Fri, 10 Apr, 2020 at 2:48 PM
Call Queuing Setup
Long wait times mean abandoned calls, lowered customer satisfaction and ultimately lost business. Call Queuing is perfect for busy front office or receptio...
Fri, 10 Apr, 2020 at 2:52 PM
How to send a fax with Kiwi VoIP efax service
Sending a fax involves you setting up a few settings first. First ensure that you have signed up for a Kiwi VoIP fax number following steps 1 and 2 above i...
Fri, 13 Mar, 2020 at 3:39 PM
Hunt Groups
Hunt Groups allow you to distribute phone calls from a single telephone number to a group of up to 10 phone lines. You can decide if you want the hunt group...
Fri, 10 Apr, 2020 at 3:04 PM
Kiwi VoIP Features
Kiwi VoIPs Cloud PBX is a feature rich solution that scales with you. All Kiwi VoIP Cloud Lines are licensed to use ALL these features regardless of which p...
Wed, 4 Mar, 2020 at 6:52 PM
Kiwi VoIP Star Codes
The following star codes can be dialed from your Kiwi VoIP phone to setup various features from your handset instead of logging into the Kiwi VoIP web site...
Wed, 4 Mar, 2020 at 8:07 PM
Setup Extensions and dialing
Extension dialling works so that you can internally transfer calls to numbers within your account. They also can work if you set up Auto Attendan...
Fri, 10 Apr, 2020 at 2:41 PM