Logging in

  1. Retrieve your credentials from your Welcome Email.
  2. Go to your Web Client URL, e.g. https://mycompany.3cx.com/webclient/
  3. Login using your extension and password.


Make, Receive & Transfer Calls

  1. Make a call by clicking on an extension or enter name/number in the search box.
  2. Toggle the phone icon to trigger a call on your smartphone, deskphone or web client.
  3. Transfer a call by clicking “Transfer” or “Att. Transfer”, enter the extension or name.
    1. If Att. Transfer announce the call and click “Transfer”.
    2. To blind transfer click “Transfer” and hang up



Manage your Status

  1. Set your status and status message by clicking on the drop down menu next to your avatar.
  2. Click on the pencil to add a status message.
  3. Set status temporarily to time limit your status automatically.
  4. Green means available, yellow on a call, red is busy – calls will be diverted to voicemail.




Chat with your Colleagues

  1. Chat with your Colleagues

    1. Click on the “Chat” function.
    2. Click on the “Compose” icon to search and add people for one-on-one or group chat.
    3. Select the extension(s) and click “OK” to start chatting.